We aim to provide you with top-quality audio products and ensure your satisfaction with your purchase. If you have any concerns about your order, please review our Returns Policy below:
1. Initiate a Query
We kindly request that you initiate a query regarding your order within 5 days of receiving the product. This query should be made through our customer support team at ruark@creativenewtech.com. The purpose of this initial query is to address any issues promptly and determine if the product meets the return conditions.
2. Return Conditions
Returns will be accepted under the following conditions:
2.1. Dead On Arrival (DOA): If your product is found to be Dead On Arrival (DOA), meaning it is non-functional upon receipt, we will offer you a replacement at no additional cost. Please follow the DOA return procedure provided by our customer support team.
2.2. Repair Queries: For queries raised after the initial 5-day period, we will treat them as repair queries. In such cases, our team will work with you to resolve the issue through appropriate repair or service options.
3. Order Cancellation
Once an order is placed on the Ruark Audio D2C website, it cannot be cancelled. We encourage you to review your order carefully before completing your purchase to ensure it meets your requirements.
4. Contact Us
If you have any questions or need assistance regarding our Returns Policy, please contact our customer support team at ruark@creativenewtech.com or +91-993-065-4012. We are dedicated to providing exceptional customer service and addressing your concerns promptly and effectively.